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Refund & Resolution Policy

Effective Date: September 28, 2026

Artist Error Resolution

If the finished product contains a fault directly attributable to our studio (e.g., incorrect spelling, missing photo placement that was provided, or deviation from agreed style), you have two clear options:

Option A: Correction & Re-shipment (Preferred)

We will cover all shipping costs to return the faulty item to the studio and send the corrected item back to you.
Correction is our primary resolution and is done at no extra material cost to you.

Option B: Partial Refund (Final Resolution)

If you decline the correction service, you will receive a refund equivalent to 2/3 (66.6%) of the total price paid. The remaining 1/3 covers non-recoverable material and effort costs.

All claims must be initiated within 7 calendar days of delivery with photographic evidence.

Cancellation Policy

Cancellation before flowers are physically received: Full Refund.
Cancellation after flowers are received and preservation (drying/silica) has begun: Deposit (50% of total price) is non-refundable. This covers materials and committed time.

Ineligible Refunds

Aesthetic dissatisfaction or change of mind.
Natural color changes that occur during preservation (this is explained prior to order).
Damage caused by customer negligence after delivery.